I cannot get a signal on my screen/black screen.

If you can't get a signal to your screen, you can try these tricks we have gathered for you in this video (Danish):

Trick 1

  1. First, check if you have plugged in the HDMI/DisplayPort cable to the graphics card, as you cannot use the motherboard output.

  2. If not, plug the HDMI/DisplayPort cable into the graphics card.

  3. If yes, do the following:

  4. Turn off your PC.

  5. Unplug all the cables you have connected to your PC.

  6. Turn off the switch that is next to your power cable.

  7. Press the switch you normally use to turn on your PC 20-30 times.

  8. Then, take off your side panel.

  9. Put a finger on each corner of your RAM sticks.

  10. Push down slightly.

  11. Do the same on your graphics card and graphics card cable.

  12. Put the side panel back on.

  13. Reconnect the cables and turn on your PC.

Trick 2 (NumLock, NumLK, NMB lock)

Black screen: Does the computer respond when you press the nmb lock key when the screen is black? (Does the light turn on/off when you press NMB lock?)

If yes = the problem is with the graphics card/screen/cable (if there is a vertical mount, it may be that the port to the graphics card is not set to gen 3 in the BIOS settings) If no = Turn off your computer, take out and reinsert the RAM. Then turn off the hard drive, and if it still does not respond to nmblock, you only have CPU/motherboard (in some cases, it may be that the power connector to either the motherboard or CPU is not functioning properly/connected)

If you still cannot get a signal to your screen, please contact our support team, who will be able to assist you further. We kindly request that you record the error on video or document the error you are experiencing in another way, so we can help you more quickly and easily.