I am not able to get any sound from my headset

If you're not getting sound through your headset, you should do the following:

Audio Driver:

1: Uninstall drivers

To do this:

  • Right-click on the Windows icon
  • Click on "Device Manager"
  • Expand the "Sound, video and game controllers" section
  • Right-click on "Realtek High Definition Audio"
  • Click on "Uninstall device" and check the box that appears
  • Press OK to confirm the deletion.

2: Run Windows Update

You can find this by searching for "update."

3: Restart the machine

4: Download and install the latest Realtek driver/audio driver for the motherboard

  • Remember to choose the driver for the motherboard specified in your order confirmation.