If you're not getting sound through your headset, you should do the following:
Audio Driver:
1: Uninstall drivers
To do this:
- Right-click on the Windows icon
- Click on "Device Manager"
- Expand the "Sound, video and game controllers" section
- Right-click on "Realtek High Definition Audio"
- Click on "Uninstall device" and check the box that appears
- Press OK to confirm the deletion.
2: Run Windows Update
You can find this by searching for "update."
3: Restart the machine
4: Download and install the latest Realtek driver/audio driver for the motherboard
- Remember to choose the driver for the motherboard specified in your order confirmation.