Often, network problems are attributed to issues with the internet service provider. This can be determined by conducting a traceroute via the command prompt or PowerShell.
The troubleshooting process goes like this: you need to open the command prompt or PowerShell by
- Right-clicking on the Windows start icon.
- Selecting Command Prompt or PowerShell.
- Afterwards, you should perform a traceroute (tracert) with a target server.
We'll use Google DNS 8.8.8.8 or Cloudflare DNS 1.1.1.1, as they are easy to remember and widely recognized. Once you're done, the command should look like this: [tracert 8.8.8.8]
Your test should demonstrate a good connection between you and the server you're trying to reach.
If all attempts are successful, as shown here, there are no issues with your computer or network connection.
Having 2-3 errors on hops (time-out requests) is entirely normal, and there's nothing to be concerned about, as it could be due to line errors or the use of WiFi, which is not always the most stable network type.
If your test reveals issues like the ones above, it indicates problems with your internet service provider.
If it fails at the first hop, your computer may have a network error, which can often be resolved by reinstalling the network card driver.
Reinstalling the network card driver:
When you received the computer, it already had a network card installed.
The network card (or "adapter") may sometimes conflict with another hardware device, or the installed drivers may fail.
If this happens, you can reinstall the network card drivers using the Windows Device Manager:
- Right-click on the Windows start icon and choose Device Manager.
- Navigate to Network adapters and click the arrow next to "Network adapters" to see the installed network card listed below.
- Right-click on the card and choose "Uninstall" to remove the current driver. Restart the computer; Windows will automatically reinstall the driver upon restart. If this doesn't happen, proceed with the following steps.
- As a last resort, go back to Device Manager and look for "Unknown device" or "Unknown display adapter." There will be a yellow exclamation mark next to it. Select "Properties" and then click "Update driver" under the Driver tab. If you see any network adapter on the list, follow the next steps:
Right-click on "Network adapters" and choose "Scan for hardware changes." You should now see the network card reappear.
Contact Sharkgaming Customer Support: 77 34 27 76 or send us an email so we can create a case for your computer, and our expert technical team can assist further.