We are here to assist you in resolving the issue with your computer, and to do so, we have prepared a customer-friendly guide for reinstalling Windows.
To get started, you will need the following:
- A USB storage device with at least 8GB of space.
- Access to a computer with an internet connection.
Please follow this guide on YouTube: Guide to Windows reinstallation
If you are using Windows 11, you will need this installation media: Windows 11 installation media
It's essential to install Windows 11 Home if your computer came with Windows 11. If Windows does not activate automatically, simply reply to this email, and we will assist you with the activation.
Please note that a Windows reinstallation typically resolves the issue in 9 out of 10 cases, and we hope it will also resolve yours.
Keep in mind that all files on the computer will be deleted during this process, so it's essential to back up any pictures, documents, or important files you don't want to lose.